Shipping Policy

Effective Date: 15.02.2026

Website: www.rgnaturals.in

1. Order Processing

All orders placed on RG Naturals are processed within:

1–3 working days (excluding Sundays and public holidays).

Orders placed after business hours will be processed on the next working day.

2. Shipping Timelines

Delivery timelines depend on the customer’s location.

Estimated delivery times:

Tamil Nadu & Karnataka: 3–5 working days

Metro Cities: 4–6 working days

Other States: 5–7 working days

Remote Areas: Up to 8 working days

Please note that delivery timelines are estimates and may vary due to courier or external factors.

3. Delivery Hours

Deliveries are typically made between:

9:00 AM – 7:00 PM (Monday to Saturday)

Excluding public holidays.

Exact delivery time cannot be guaranteed.

4. Shipping Charges

Shipping charges are calculated at checkout based on:

Order weight

Delivery location

Courier availability

Free shipping (if applicable) will be clearly displayed during checkout.

5. Bulk / Resort Orders

For bulk, wholesale, or resort orders:

Processing time may take 5–10 working days

Delivery timelines will be communicated separately

Customers may contact us directly for bulk order coordination.

6. Order Tracking

Once your order is dispatched, you will receive:

A confirmation message/email

Tracking details via SMS or email

You may track your shipment through the courier partner’s website.

7. Delivery Delays

Delays may occur due to:

Natural disasters

Strikes or transport disruptions

Incorrect address details

Courier operational issues

RG Naturals is not liable for delays caused by third-party logistics providers.

8. Incorrect Address

Customers must provide accurate shipping details.

If an order is returned due to:

Incorrect address

Customer unavailable

Refused delivery

Re-shipping charges may apply.

9. Damaged or Incorrect Orders

If you receive:

A damaged product

A wrong product

Please contact us within 48 hours of delivery with clear photos of:

Outer packaging

Product condition

Invoice (if available)

After verification, replacement or refund will be processed.

10. Non-Serviceable Locations

In rare cases, if a location is non-serviceable by courier partners:

We may cancel the order

A full refund will be processed

11. Contact Us

For shipping-related queries:

RG Naturals

Email: contact@rgnaturals.in

Phone: +91 98114 03319

Address: Hosur, Tamil Nadu