Terms and Conditions

Effective Date: 15.02.2026

Website: www.rgnaturals.in

1. Introduction

Welcome to RG Naturals. These Terms & Conditions govern your use of our website and purchase of products from us.

By accessing or using this website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

2. About Us

RG Naturals is engaged in the sale of handmade soaps, dry fruits, spices, and natural body care products.

Manufacturing Address:

Sy No 72, Annamalai Nagar, Itchangur Post,

Chokkanathapuram, Hosur 635103 Tamil Nadu

Customer Care:

Email: contact@rgnaturals.in

Phone: +91 98114 03319

3. Eligibility

By using this website, you confirm that:

You are at least 18 years of age, or

You are using the website under the supervision of a parent or legal guardian.

4. Products & Descriptions

We strive to ensure that all product descriptions, images, and pricing are accurate. However:

Minor variations in color, texture, or packaging may occur.

Handmade products may vary slightly in appearance.

Nutritional values provided are approximate.

We reserve the right to modify product details without prior notice.

5. Pricing & Payments

All prices are listed in Indian Rupees (INR).

Prices are inclusive of applicable GST unless stated otherwise.

We reserve the right to change prices at any time.

Payment must be completed before order dispatch.

Accepted payment methods may include:

UPI

Credit/Debit Cards

Net Banking

COD (if available)

6. Order Acceptance

Your order is confirmed only after: 

Successful payment (for prepaid orders)

Order confirmation email/message is sent

We reserve the right to:

Cancel orders due to stock unavailability

Cancel suspicious or fraudulent transactions

Refuse service without providing a reason

Refunds (if applicable) will be processed to the original payment method.

7. Shipping & Delivery

Orders are usually dispatched within 1–3 working days.

Delivery timelines depend on location and courier availability.

Delivery is generally between 9:00 AM – 7:00 PM (Monday–Saturday).

Delays due to courier, natural events, or unforeseen circumstances are not our liability.

Please refer to our Shipping Policy for details.

8. Returns & Refunds

Due to the nature of food and personal care products:

Opened or used products cannot be returned.

Returns are accepted only for damaged or incorrect items.

Complaints must be reported within 48 hours of delivery.

Supporting photos may be required.

Refunds are processed after verification.

9. Intellectual Property

All content on this website including:

Logo

Product names

Images

Text

Designs

Are the property of RG Naturals and may not be copied or reproduced without written permission.

10. Limitation of Liability

RG Naturals shall not be liable for:

Indirect or incidental damages

Allergic reactions due to undisclosed sensitivities

Misuse or improper storage of products

Delay caused by third-party service providers

Customers are advised to check ingredient lists before use.

11. Product Use Disclaimer

Our soaps and body care products are for external use only.

Our food products are packed hygienically but may contain natural variations.

Customers with allergies should review ingredients carefully.

12. Privacy

Your personal information is handled as per our Privacy Policy.

We do not sell or misuse customer data.

13. Governing Law

These Terms are governed by the laws of India.

Any disputes shall be subject to the jurisdiction of courts in Tamil Nadu, India.

14. Modifications

We reserve the right to update these Terms at any time. Continued use of the website indicates acceptance of the updated Terms.